Ohio Home Care Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were encouraged, by staff to be independent and do things for themselves. Staff supported them to have choice and control, and make decisions about how their support was provided. This promoted their independence, and confidence. People and their relatives told us staff gave good care and support in a friendly way, paying attention to small details that made all the difference. Staff acknowledged people’s rights to privacy, dignity and confidentiality, and people said they felt respected. People said staff cared about them, were compassionate, and passionate about e work they did.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives told us they had choice and control over when and how they received care, and support, were able to express their views, understood their right to be involved and make informed choices, and they should be treated with respect. One person said, “They more or less come on time."

The management team and staff explained how they offered people choices about the care available to them, and promoted their independence. Staff knew people well as individuals and understood how they should be supported to have choice and control and make decisions about how their care was provided. They made sure people could be as independent as possible and respected their rights.

People had care records that gave a good overview of their individualised care, support needs, and reflected their choices, and the decisions they had made about how they preferred their needs to be met. This included their likes and dislikes, preferred routines and how they wished to improve their independence. People’s care records guided staff, when providing care and support. Regular monitoring checks also took place. Care plans also set out clearly people’s dependency levels and what they were willing and could do for themselves, and what tasks they needed additional staff support with.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.