Chipstead Lake - Care Home Physical Disabilities

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had not always been supported to set and achieve goals. People’s records were not always accurate, reviewed or still relevant to them. However, the registered manager was aware people needed to be more involved in planning their care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Relatives told us, their loved ones had not always been supported to continue to improve and the outcomes had not always been positive. Some relatives were concerned their loved ones had not been invited to go out to events or complete activities. People were involved in their care and support as much as possible. Staff used techniques to support a person who was unable to see or hear. They used to action and taps to help them understand what was happening. For example, their care plan for moving and handling assessment confirmed the communication techniques such as tapping twice on knee tells him he needs to stand. Resident meetings were held monthly to ensure the views of people, or their representatives were heard, they would provide feedback on any actions that were outstanding from the previous meetings and there is currently an election for resident chair for these meetings also.

The registered manager told us that people have been involved in planning their care plans, but they could do more and have plans in place to address this, such as a smaller more refined care planning document that is written by the person it relates to, if possible. The registered manager planned to continue to hold residents' meetings so that they can gather feedback. They also have their door open where people can see them when needed. We were told that all people can do what they would like to do, depending on safety. All people were able to join in the activity centre if they would like to and all are offered the chance to attend a group outing if they would like. The service had two minibuses to support people to access community events and places.

There were outcome records in each person's care records, but these were not always completed. When they had been completed, they had not been reviewed and did not detail the progress people had made to achieve them. Another had goals that they wished to complete and give talks to the local community on what it is like to live with disabilities. There was no evidence these had been achieved or that support was given to assist them to achieve this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.