Updated 7 June 2024
Date of assessment: 19 June 2024 to 5 July 2024. Shore Lodge is a residential care home providing support for adults with a learning disability. We completed this assessment to follow up on the warning notices issued after our last assessment where significant shortfalls had been found. We found the provider had not acted to rectify the shortfalls and had not met the requirements of the warning notices. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider had failed to meet these expectations and did not provide support following these guidelines. We found three continued breaches of regulation in relation to safe care and treatment, consent and governance. People continued to be placed at risk of and experienced physical harm. We found no improvement in staff understanding of capacity and consent and national guidelines had not been followed. The oversight and management of the service remained poor, the provider had not acted to ensure improvements were made. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of care they provide.