21 May 2019
During a routine inspection
Lady Forester Centre is a domiciliary care service based in Broseley, near Telford. At the time of the inspection it was providing regulated activity to two people aged 65 and over.
People’s experience of using this service:
People and relatives told us people were safe when being supported by the staff from Lady Forester Centre. We saw systems and processes continued to be implemented to keep people safe. Staff were able to identify inappropriate practice and were aware of procedures to report any harm or abuse. Risk was suitably managed and addressed to promote people’s safety and independence. Although systems were implemented, we noted good practice guidance for the safe management of medicines were not always followed. We have made a recommendation about this.
We were told staff were reliable and always completed their rota’d hours. Staff said they were happy with the way their visits were planned and said they were not rushed to complete tasks.
People’s received timely support to ensure their health care needs were met. We received positive feedback from relatives and health professionals. They said people’s health needs were met by staff working for Lady Forester Centre. The registered manager was aware of referring to good practice when planning and delivering care.
People, relatives and health professionals told us staff were kind and caring. They said staff supported families as well as the people receiving the service. The service understood the importance of protecting people’s human rights; dignity, independence and privacy was always considered and promoted.
Consent was consistently achieved. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Everyone we spoke with told us the service was well-led. The management team and staff had clear roles and responsibilities and were committed to ensuring the service provided was good. Staff told us they were adequately supported by the management team and were happy with the training provided.
Managers and staff had a clear vision of what was required of a quality service and ensured this was maintained. Feedback was continuously gained from all parties to develop and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
At the last inspection the service was rated good (published 03 September 2016).
Why we inspected:
This was a planned inspection based on the previous rating. At this inspection visit we found the service remained good.
Follow up:
The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.