Coumes Brook Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were at the centre of their care and the provider responded to any relevant changes in their needs. The provider understood the diverse health and care needs of people and of the local communities. People’s care was joined-up, flexible and supported choice and continuity. People were able to share feedback and ideas or raise complaints about their care, treatment and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us that should they need support from health professionals this was available.

Staff told us they worked well with health care professionals to ensure people received joined-up care.

Health and social care professionals confirmed there were regular meetings with staff from Coumes Brook to ensure people were supported holistically in line with their identified and changing care and support needs. One health professionals said. "The management team and staff were responsive to any deterioration in people’s health and wellbeing, and sharing information about people’s care needs to promote continuity of care.

The home had effective relationships with health and social care professionals and services. People were supported to attend appointments or were visited in the home appropriately to meet their physical or emotional health needs. There were also regular visits to or from dentists, opticians, chiropodists, dieticians and others.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.