4 October 2016
During a routine inspection
We carried out an unannounced comprehensive inspection of this service on At the last inspection on , 29 September 2015 we asked the provider to take action to make improvements to the way they monitored the quality of the service, and this action had been partially completed.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who knew how to recognise abuse and how to respond to concerns. Risks in relation to people’s daily life were assessed and planned for to protect them from harm.
People were supported by enough staff to ensure they received care and support when they needed it. Medicines were managed safely and people received their medicines as prescribed.
People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. People were supported to make decisions and staff knew how to act if people did not have the capacity to make decisions.
People were supported to maintain their nutrition and staff were monitoring and responding to people’s health conditions. People lived in a service where staff knew them and their preferences listened to them. People’s emotional needs were recognised and responded to by a staff team who cared about the individual they were supporting. People were supported to enjoy a social life. Concerns were responded to appropriately.
Systems in place to monitor the quality of the service were not always effective. People were involved in giving their views on how the service was run and there was an open and inclusive culture.