Hardwick View

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The registered manager met with us in an on-line meeting on 16 April 2024, having previously provided specific information to CQC. There were audit systems and processes in place to give the provider oversight of the quality of the service provided. Where any untoward incidents occurred, they were reported, recorded and action was taken to help reduce re-occurrence. People, their relatives, staff and external healthcare professionals were asked for their views and experiences of the service provided by Hardwick View. Feedback was very positive. The staff were supported to meet people’s needs. Staff were provided with supervision and training. However, the training matrix, used by the registered manager to monitor staff training requirements, did not contain the mandatory training for the Mental Capacity Act 2005. This was addressed following the assessment and staff will be offered this training in the coming months.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager had oversight of the quality of the running of the service provided. There was an audit programme in place along with a service improvement plan to further improve the service. Audits included, Fire safety, hearing aid audits, Infection Prevention and Control, hand washing, finances, Health and Safety, hoists and slings, mattresses, staff sickness, water quality, falls and accidents. Staff were provided with supervision and team and house meetings were regularly held. Staff were provided with training. However, staff had not been offered a mandatory training in the Mental Capacity Act 2005. This was added to the training matrix and we were assured that staff were booked on to complete this training in the coming weeks.

The registered manager sought the views and experiences of people, relatives, staff and external healthcare providers. Responses were very positive. People were supported to share their views of living at the service. Comments from people living at the service included, “I love the friendly staff and I feel safe and happy living here,” “The home is happy and well run and I enjoy living here” and “I enjoy going out with staff on shopping trips and days out. Relatives of people living at Hardwick View were asked for their views in a recent survey. Comments included, “Hardwick View is a wonderful home. I could not ask for better care. The compassion you have shown has been amazing” and “I feel all the staff have gone above and beyond to keep people healthy, happy and informed. Thank you from the bottom of my heart. Staff were asked for their views through a survey. Comments included, “I am supported well,” “Always there for you and to answer questions” and “I am happy in my job.” External healthcare professionals commented, “Staff and the management are very professional and the home is well run,” “It’s a magical place. Where you always feel uplifted by the experience” and “Every time I visit there is a friendly homely atmosphere and staff are always helpful.”

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.