We carried out a review of the data available to us about Helping Hands Wigan on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Wigan, you can give feedback on this service.
Helping Hands Wigan is a domiciliary care service based in Wigan, Greater Manchester. The service provides personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 16 people received personal care and were included in the inspection.
People’s experience of using this service and what we found
People and relatives told us care was provided in a safe way which met people’s needs. Staff received training in safeguarding and knew how to identify and report concerns. People’s care visits were completed on time and people received continuity of care. Risks to people had been assessed, with clear guidance in place for staff to follow to help keep themselves and people safe. Medicines were managed safely by staff who were trained and been assessed as competent.
People and relatives told us staff were competent and appeared well trained. Records showed staff had completed required training and supervision to ensure they could provide safe and effective care. People were supported to have maximum and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People receiving support with food and drink told us they were happy with the assistance provided..
People and relatives were complimentary about the standard of care provided by the service. Staff were described as “polite”, “attentive” and “respectful”. Care staff had formed positive relationships with people and their relatives, who told us they would recommend the service to others. People’s privacy and dignity was respected. People were offered choice and encouraged to complete tasks they could manage for themselves, to ensure they retained as much independence as possible.
People and relatives told us they were involved in discussions about the care provided. Care plans were detailed and clearly explained how people wanted to be supported. Information was available in a range of formats to meet people’s communication needs. The complaints process had been provided to people. Each person or relative we spoke with knew how to raise concerns but had not needed to.
People, relatives and staff spoke positively about the management of the service and support provided. A range of systems and processes were used to monitor the quality and effectiveness of the service, with an improvement plan used to ensure any identified issues were addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 November 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration in order to provide an initial rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This inspection was predominantly completed using remote technology. This means we only visited the office location for a short period of time then used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service and staff as part of this performance review and assessment.