Background to this inspection
Updated
2 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 15 February 2022 and was announced. We gave the service 48 hours’ notice of the inspection.
Updated
2 March 2022
We carried out this unannounced inspection on 9 January 2018.
The last inspection took place on 3 and 4 of July 2017 where the service was rated as requires improvement. Due to discrepancies in the report we agreed to re-inspect this service.
Hazelbrook Christian Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Hazelbrook Christian Nursing Home is registered care for 38 people with either nursing or social care needs. The home is situated in Horwich town centre close to shops and other local amenities. It is readily accessible by car, public transport and motorway networks.
The home had a registered manager who had worked at the service for over 20 years. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who used the service, relatives and staff told us they found the registered manager helpful and supportive.
Staffing levels on the day of the inspection were sufficient to meet the needs of people who used the service.
Systems were in place to ensure staff were safely recruited. Staff demonstrated a commitment to providing high quality personalised care for the individuals who accessed the service.
Staff told us they received the training and supervision they needed to be able to carry out their roles effectively.
Robust systems were in place to ensure the safe handling of medicines and people received their medicines as prescribed.
Regular checks took place to ensure the safety and cleanliness of the environment. Systems were also in place to reduce the risk of cross infection in the service.
Care records contained detailed information about people’s health and well-being.
People received a well-balanced and nutritious diet. Choices and alternatives were available and special diets were catered for.
People we spoke with told us the staff were kind and caring. We observed good interactions between staff and people who used the service.
There were a range of activities available for people to join in with if they wish. People’s spiritual needs were met as required.
People were encouraged to provide feedback on the service they received. Any complaints or suggestions were acted upon to help improve people’s experience of the service.
The home was not purpose built but had been adapted to ensure that people could move freely around the home and suitable aids and equipment were available. There was a passenger lift to the first floor.