25 June 2013
During a routine inspection
We looked at the care files of two people who lived at the home. Records seen demonstrated that these people received sufficient nutrition and hydration. We observed people eating the lunchtime meal. Everyone appeared to enjoy their food. We saw that new menus had been developed and were told by the manager that people's likes and dislikes had been taken into consideration when developing these.
On the day of our visit the home was clean and tidy. A member of domestic staff was busy completing her duties throughout the morning. We looked in the bedrooms of six people who lived at the home. We saw that bedrooms were large and had en-suite facilities. We saw that the home was well maintained and some areas were in the process of being re-decorated.
We saw that the home had a system for handling complaints. The person that we spoke with said that they would speak with the manager if they had any concerns. Complaints procedures were on display throughout the home.
The records that we reviewed at this inspection were up to date and in good order.