1 December 2020
During an inspection looking at part of the service
Sense Hyde Close Flats is a care home that provides accommodation and personal care for up to 17 people. The service is split into four flats and supports people with a range of needs including people with a learning and sensory disability and autism. At the time of our inspection there were 16 people living there.
People’s experience of using this service and what we found
Relatives told us that people were safe, staff were kind and that their relatives received good care and support
Recruitment processes and procedures were safe. Essential checks on staff had taken place on staff before they started working for the service.
People received their medicines safely and as prescribed.
Systems and processes were in place to keep people safe and risks associated with people's care needs had been assessed. There were enough staff to meet people's needs.
The home was clean and odour free. There were increased infection control measures in response to the coronavirus outbreak. The provider reacted appropriately to keep people safe.
Staff received the training and support to carry out their role effectively. Care staff told us that they felt that the management team was very supportive especially during the recent months of the pandemic.
Relatives confirmed that they received regular updates and feedback about their family members. There was a positive culture throughout the service which focused on providing care that was personalised. The management team used a variety of methods to assess and monitor the quality of the service. They were aware of their regulatory responsibilities associated with their role.
Rating at last inspection
At the last inspection we rated this service Good. The report was published on 14 September 2017.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We carried out a focused inspection of this service on 1 December 2020. This report only covers our findings in relation to the Key Questions safe, caring, and well led as we were mindful of the impact and added pressures of Covid-19 pandemic on the service.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.