Background to this inspection
Updated
6 July 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 14 June 2021 and was announced.
Updated
6 July 2021
What life is like for people using this service:
• People received care and support that was safe. The provider had a robust recruitment programme which meant all new staff were checked to ensure they were suitable to work with vulnerable people. All staff had received training in safeguarding vulnerable people.
• Risk assessments were in place to identify any risk to people and staff understood the actions to take to ensure people were safe. There were sufficient staff to support people with their daily living and activities.
• People received effective care and support. Staff demonstrated a clear understanding of people’s needs and received training relevant to their role and the needs of people living in the home. People enjoyed a healthy balanced and nutritious diet based on their preferences and health needs.
• People received care from staff who were kind and caring. Staff respected people’s privacy and dignity at all times. Staff used innovative ways to enable people to be involved in their care planning and reviews. People were supported to express an opinion about the care provided and contribute to any changes.
• People received responsive care and support which was personalised to their individual needs and wishes. There was clear guidance for staff on how to communicate with people and how to know when a person was not happy or distressed. People were supported to access health care services and to see healthcare professionals when necessary.
• People were supported by a team that was well led. The registered manager demonstrated an open and positive approach to learning and development. Staff said the registered manager was open to suggestions and approachable. One person said the manager was always there to help them and they thought the home was well managed.
• There were systems in place to monitor the quality of the service, ensure staff kept up to date with good practice and to seek people’s views. Records showed the service responded to concerns and complaints and learnt from the issues raised.
Further information is in the detailed findings below.
Rating at the last inspection:
At our last inspection we rated the service good. The report was published 10 March 2016.
About the service:
The home provides a service for four people. Three people live in a large Victorian house; the fourth person lives more independently within the self-contained bungalow located at the rear of the property. The home is within walking distance of Glastonbury town centre.
“The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” Registering the Right Support CQC policy
Why we inspected:
This was a planned inspection based on the rating at the last inspection. The service remained Good overall.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.