• Care Home
  • Care home

Waxham House

Overall: Good read more about inspection ratings

1 High Park Road, Ryde, Isle of Wight, PO33 1BP (01983) 564326

Provided and run by:
Mr Sanjay Prakashsingh Ramdany & Mrs Sandhya Kumari Ramdany

Latest inspection summary

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Background to this inspection

Updated 12 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by two inspectors on day one and by one inspector on day two.

Service and service type

Waxham House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have a manager registered with the Care Quality Commission at the time of the inspection. The previous registered manager had left the service in March 2019. At this inspection there was a manager in place who had taken over the overall running of the service in July 2019, with support from the Provider. The manager had commenced the registration process with the Care Quality Commission (CQC).

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection we reviewed the information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We sought feedback from the local authority and professionals who work with the service.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with five people who used the service and two relatives about their experience of the care provided. We spoke with seven members of staff including the provider, the manager, care staff and the chef.

We observed the care being provided and reviewed a range of records, included five people's care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visit the service.

Overall inspection

Good

Updated 12 September 2019

About the service

Waxham House is registered to provide accommodation for up to 20 older people with personal care needs, including people living with a cognitive impairment. There were 20 people living at the home at the time of the inspection.

People’s experience of using this service and what we found

People were supported by staff who were kind, caring and who understood their likes, dislikes and preferences. People were happy living at Waxham House and told us they felt safe.

Recruitment practices were effective and there were sufficient numbers of staff available to meet people’s needs. People were protected from avoidable harm, received their medicines as prescribed and infection control risks were managed appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access health and social care professionals if needed, received enough to eat and drink and were happy with the food provided. Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.

The service had a positive person-centred culture. Both people and staff told us the manager was approachable. The service worked in partnership with others and engaged people and staff. There was a positive staff culture, and this reflected in a happy and friendly atmosphere.

People and their relatives felt the management team were open, approachable and supportive. Everyone was confident the provider would take actions to address any concerns promptly. The providers had effective governance systems in place to identify concerns in the service and drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 9 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.