• Care Home
  • Care home

Ordinary Life Project Association - 5 St Margaret's Gardens

Overall: Requires improvement read more about inspection ratings

5 St Margaret's Gardens, Melksham, Wiltshire, SN12 7BT (01225) 709691

Provided and run by:
Ordinary Life Project Association(The)

Latest inspection summary

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Our current view of the service

Requires improvement

Updated 4 January 2024

5 St Margaret’s Garden is a registered care home providing support to people with a learning disability. An assessment was conducted to review safe, caring effective and responsive statements which started on 11 January 2024 with an on site visit. We continued the assessment by further on site visits and by gathering data off site. This was concluded on 12 February 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed a total of 7 quality statements from the safe, effective, caring and responsive key questions and found multiple areas of concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. We found 4 breaches of the legal regulations in relation to safe care and treatment, person-centred care, safeguarding and staffing. We have asked the provider for an action plan in response to the concerns found at this assessment.

People's experience of the service

Updated 4 January 2024

People told us they liked living at St Margaret’s Garden. One person told us they got “cross” with staff sometimes and they said that they felt staff were “interfering” with their decisions. They said they did not like all the agency that were working in the house. Another person said that they were happy with their support but said they did not go out as much as they would like. Relatives we spoke to felt the home was a happy place and that staff were good. One relative told us “The staff are good, particularly the older staff”. Another relative said their relative "seems to have blossomed since they have lived at the house”.