Updated 31 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type:
White Plains Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. White Plains Care Home accommodates up to 38 older people in one adapted building.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced on 4 March 2019. We informed the registered manager we would return on 5 March 2019.
What we did:
• Our inspection was informed by evidence we already held about the service. We checked for feedback we received from members of the public, local authorities, records held by Companies House and the Information Commissioner's Office (ICO).
• The provider completed the required Provider Information Return. This is information providers must send us to give us key information about the service, what it does well and improvements they plan to make.
• We spoke with 10 people who used the service and eight relatives. We observed staff supporting people at lunch time in the dementia suite and in the main dining room. We observed staff interactions with people throughout our visit and during structured activities. We spoke with the registered manager, three care workers, a team leader, a senior night member of staff, the assistant manager and the activities coordinator. We spoke with three healthcare providers and received email feedback from the safeguarding local authority.
• We reviewed parts of seven people's care records including care plans, risk assessments and medicines administration records and other records about the management of the service. After our inspection, we asked the registered manager to send us further documents which we received promptly and reviewed as part of our inspection.