Archived: ExtraCare Charitable Trust Seagrave Court

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew how to keep people safe and understood their responsibilities to protect people from the risk of abuse. People received the level of support they required to safely manage their medicines. Risks to people’s health and safety were managed and plans were in place to enable staff to support people safely. There were sufficient numbers of staff to ensure visits were made when they should be and to meet people’s care needs.

People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. People received the assistance they required to have enough to eat and drink.

The Care Quality Commission (CQC) monitors the use of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). The provider was aware of the principles of the MCA and how this might affect the care they provided to people. Where people had the capacity they were asked to provide their consent to the care being provided.

Positive and caring relationships had been developed between staff and people who used the service. People were involved in the planning and reviewing of their care and making decisions about what care they wanted. People were treated with dignity and respect by staff who understood the importance of this.

People received the care they needed and staff were aware of the different support each person needed. Care packages were in place to meet the changing care needs of people and staff recognised the importance of making sure people did not become socially isolated. People felt able to make a complaint and knew how to do so.

People were involved in giving their views on how the service was run through the systems used to monitor the quality of the service. The registered manager assessed how well the service was running to identify if any improvements were needed.

We found that people had been involved with decisions about their care and treatment and that they had signed to show that they agreed with how their care was being delivered and managed.

We saw that people's care and treatment was being assessed, delivered and evaluated appropriately and that people were happy with the care they received. One person told us 'I am very happy here. They look after me well. I attend the street meetings and join in with the activities.'

During our inspection we found that medicines were being managed appropriately and that there were enough staff on duty to provide care for the people living at the service.

People told us they were happy with the care and support they were getting. One person told us, 'I love it here, it is wonderful.' They all told us staff always gave the care and support they needed during each visit and didn't leave until all the tasks were done. We saw there were care and support plans in place which met the needs of the person they were written for.

We spoke with four people and they all told us they felt safe in the service. One person said, 'Actually I refer to this place as the 'safe house'. I feel very safe here, very protected.' They all told us that if they did not feel safe they would feel confident to report issues to the manager.

Staff were trained and supported to care for people safely and appropriately. People we spoke with were happy with the way staff cared for and supported them.

None of the people we spoke with had any complaints about the service. One person said, 'I am quite happy, I can't think of anything they could improve on.' We saw that where concerns had been raised, these had been acted on and dealt with appropriately.