The Care Quality Commission
  • Non-hospital acute service

Archived: MYA Cosmetic Surgery Limited (Manchester)

262 Deansgate, Manchester, Lancashire, M3 4BG (0161) 214 4791

Provided and run by:
MYA Cosmetic Surgery Limited

Important: The provider of this service changed. See new profile

All Inspections

4 December 2013

During a routine inspection

We found patients were given a range of information and support regarding their care or treatment. A range of procedure leaflets were available for patients for each procedure undertaken. This included the risks and benefits of the surgery and pre and post procedure information.

We were able to sample the care records of three patients. Files were well maintained. They contained details of the request for the procedure, consultation with the patient co-ordinator and consultant and consent.

When we spoke with a patient we were told: "I have been very happy with everything, it's been a good experience".

Staff had access to emergency equipment which included oxygen, cardiac monitoring and a defibrillator. Clinical staff were trained at intermediate life support level, with reception staff trained in basic life support.

We found all areas of the clinic maintained to a high standard. The environment was modern, clean and well organised. There were effective systems in place to reduce the risk and spread of infection.

There were effective systems in place to monitor the quality and safety of the services provided. There was a clinical audit programme in place. Audits included infection rates, hand washing, returns to theatre and revisions of surgery.

Staff confirmed they underwent annual appraisals. We saw a sample of appraisal records and it was clear there were discussions around professional development and training needs were identified.

11 February 2013

During a routine inspection

We spoke with two people using the service. They told us that they were happy with the services they received. They said that they would be happy to recommend the service to others. People also said that the clinic staff put them at ease and were there to answer their questions. They commented 'The staff are so friendly and welcoming.' And 'We were given all the information that we needed and encouraged to ask questions.'

People also confirmed they had been given a 'patient guide' and this had comprehensive information about the service. When we asked if they had been given an opportunity to make or change a decision, they confirmed they had. They said, 'I didn't feel rushed, or pressurised. I had lots of time to think about my treatment and my options.'

We spoke with staff during our visit. They told us that they were well supported and were provided with the information and training they needed to do their job. One member of staff said "I have had lots of training; we also meet and discuss areas of our work. That was really helpful to me when I first started." Another member of staff said, 'I have only been here a short while but I have been made aware of the training and what areas I need to update in my clinical practice.' And 'I am very impressed with this organisation.'

17 May and 8 June 2011

During an inspection looking at part of the service

We carried out this review to follow up three specific concerns we identified at the last planned review (March 2011). We did not visit the clinic during this review and we therefore did not obtain any direct feedback from people using the service. We did not identify any concerns from people using the service in relation to these outcomes during the last planned review and we have not received any complaints about these outcomes since then.

14 March 2011

During a routine inspection

Due to the nature of the services provided at this clinic we were not able to speak directly to people using the service. People attend the premises for short consultations and minor surgical procedures only. There was only one patient on site during our visit and they were in consultation with the clinic nurse. We therefore reviewed some recent feedback obtained by the provider in their patient surveys.

The feedback from patients in the surveys received in the clinic in March 2011 was very positive. We looked at five completed questionnaires in detail. Patients are asked to rate various aspects of their treatment experience on a scale of 1 (poor) to five (excellent). On all five of the surveys we looked at the patient had rated every aspect of their experience as good, very good or excellent, with a high proportion of 'excellent' responses.

Some patients commented positively about members of staff at the Manchester clinic, using words such as "excellent" and "amazing" to describe their surgeon and the clinic staff. One patient said "they could not have done any more for me" and another said that staff at the clinic were "lovely and easy to talk to". Another patient said that her surgeon was "very friendly and honest". We looked at all the other surveys for this period briefly and no significant concerns had been raised by any of the patients.