Royal Manor Nursing Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This key question has been rated Good. This meant people were encouraged to express their views and make decisions about their care. People's privacy, dignity and independence were respected and promoted. We observed people to be treated with respect and care throughout our visit, staff continuously involved people and respected their choices.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff involved them in their care, and they made choices which staff supported and encouraged.

Staff told us how they promoted people’s independence and supported them to make decisions.

We observed staff promoting people’s independence. Staff offered people choices throughout our visit and respected the decisions they made.

People’s care plans recorded how staff should support them to make choices. This included recording people’s communication methods, so staff understood how to provide people with information and how people communicated their choices and preferences.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.