Manor Community Care Home

Updated 17 September 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one Inspector.

Service and service type:

Manor Community Care Home provides care and accommodation for up to 10 people with mental health needs and/or a learning disability.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Prior to the inspection, we reviewed all information available to us, including the Provider Information Return (PIR). This is a form, completed by the provider to tell is about how the service is run and any plans they have to improve the service further. We also reviewed any notifications we had received. Notifications are information about specific events which the provider is required to tell us about by law.

During the inspection we spoke with the registered manager, the newly appointed deputy and two care staff. We also spoke with staff at the head office, including the directors and staff with lead responsibilities for training and equality. We spent time with seven people living at the home and two relatives. We reviewed three care plans as well as other documents relating to the running of the home such as medicine records and training records.

Updated 17 September 2019

About the service: Manor Community Care Home is a residential care home that was providing personal care for up to 10 people with mental health needs. Some people may also have a Learning Disability, however their primary care need related to their mental health

People’s experience of using this service:

People received good care and support in a service that was well led. The registered manager and staff went to great lengths to ensure people received the support they needed. Staff understood people’s individual needs and wishes very well and we heard about a number of examples of when staff had ‘gone the extra mile’.

Staff worked with healthcare professionals to ensure people’s health needs were met. We spoke with two visiting nurses who gave positive feedback about the home. Staff understood people’s mental health needs well and felt confident about managing any episodes when people were experiencing particularly difficult symptoms. The registered manager understood the Mental Capacity Act 2005 and how it should be applied to people using the service to protect their rights.

People were involved in and had the opportunity to take part in a wide range of activities. There was an art group held at the home, which had encouraged one person to enrol in an art course at the local college. People were also able to attend shows at the local theatre. A Manor Community talent show was also held for people and staff to get together and celebrate each other’s talents.

The home was well led, with a strong commitment and focus on empowering people and personalisation of their care. The organisation worked with other groups to explore these themes and look at how they could be implemented across the sector. There was an emphasis on co-production with people working alongside the provider to make decisions about how the service should be developed. Technology such as communication apps and online surveys were used to encourage and support this process.

Rating at last inspection: The service was last inspected in June 2016 and rated Outstanding.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: ongoing monitoring.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk