- Care home
Woodlands Park Care Centre
Report from 14 August 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: Commenced on 21 August 2024 and ended on 27 September 2024. We visited the home on 21 August 2024 and 19 September 2024. Reason for assessment: This was a responsive assessment based on feedback we had received from external bodies. Woodlands Park Care Centre is a care home for older people living with dementia. During this assessment we found breaches of 3 of the legal regulations relating to safeguarding, good governance and the reporting of certain events to The Care Quality Commission. People were not always protected from the risk of potential abuse. During our assessment we reported concerns to the local authority safeguarding team as the provider’s systems and processes for reviewing and reporting concerns were not always effective. The service had not always learnt from incidents or taken action to fully mitigate the potential risk of harm. Governance systems were not effective in overseeing risk and driving improvement. Some improvements were required to improve recording of daily care notes to demonstrate people had received their planned care. People’s clinical risks were identified and assessed, and staff supported people safely. Staff followed best practice guidance in relation to infection control. People received their medicines as prescribed. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We spent time speaking with people while at the care home and made telephone calls to relatives after the first site visit. The people we spoke to expressed they felt safe, this was supported by what relatives told us. However, our assessment found some elements of care did not meet the expected standards. People and their relatives gave us positive feedback about how they were supported with medicines. People and their relatives told us the level of meaningful occupation could be improved, with some people stating they would like to use outdoor spaces more frequently. However, records reviewed showed people had been offered opportunities to use outside spaces.