This was an unannounced inspection which took place on 8 and 9 April 2015. At the last inspection on 20 December 2013 we found that the provider was meeting the requirements of the Regulations we inspected.
Olivet Nursing Home is a residential care and nursing home providing accommodation for up to 68 older people. At the time of our visit 66 people were living there.
There was a registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager is shortly due to retire and a replacement has been recruited and currently completing their induction.
People we spoke to who lived at the home told us they felt safe and secure. However, not everyone who lived at the home could tell us about their experiences. A number of people had different ways of expressing their feelings. Although, their relatives were able to tell us they felt that people were kept safe. We saw good interactions between staff and people; they smiled often and looked happy. Staff all said they felt people were kept safe. The provider had processes and systems in place to keep people safe and protected them from the risk of harm.
People told us they received their medicines as prescribed and appropriate records were kept when medicines were administered by trained staff.
Risks to people had been assessed and appropriate well maintained equipment was available for staff to use.
Some people and relatives felt the provider did not have enough staff to cover for nights, illness and weekends, which they felt put additional pressure on the remaining staff. However, we found that there were enough staff to meet people’s identified needs because the provider ensured staff were recruited and trained to meet the care needs of people.
The provider was taking the correct action to protect people’s rights, and all staff were aware of how to fully protect the rights of people.
We saw that people were supported to have choices and received food and drink at regular times throughout the day. Staff supported people to eat their meals when needed.
People were supported to access other health care professionals to ensure that their health care needs were met.
People, relatives and health care professionals, told us the staff were very caring, friendly and treated people with kindness and respect. We saw staff were caring and helpful.
We found that people’s health care needs were assessed and regularly reviewed. We saw that people were involved in group or individual social activities to prevent them from being isolated.
People and most of their relatives told us they were confident that if they had any concerns or complaints, they would be listened to and the matters addressed quickly.
The provider had management systems to assess and monitor the quality of the service provided. This included gathering feedback from people who used the service and their relatives.