23 July 2012
During a routine inspection
Visitors we spoke with expressed satisfaction with the care people using the service received and told us they were kept informed of changes in their relative's health. Visitors comments included: - 'Our relative enjoys taking part in the activities, which includes trips out which we have been invited to.' Whilst another visitor told us: - It's become my second home as I visit frequently; my relative has physically improved since being here.'
Visitors told us they found the nursing and care staff to be very attentive to the needs of their relative and that when they visited they were made to feel welcome by the staff. Visitors told us they were always offered refreshments, which for some people included eating a meal with their relative. Visitors told us their relative benefited from the activities provided and by going out into the garden.