Background to this inspection
Updated
31 July 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of two inspectors.
Service and service type:
This service is a supported living service and domiciliary care agency. It provides personal care to people living in their own houses or tenancies. It provides a service to people with physical and/or learning disabilities.
This service provides care and support to people living in two ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager who was in the process of registering with the Care Quality Commission. This means that they and the provider will be legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or manager would be in the office to support the inspection.
Inspection activity started on 3 July 2019 and ended on 9 July 2019. We visited the office location on 3 July 2019.
What we did before the inspection
Prior to our inspection we reviewed all the information we held about the service. This included information from notifications received from the registered provider, feedback from the local authority safeguarding team and commissioners. We reviewed all the information we had been provided with from third parties to fully inform our approach to inspecting this service. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.
During the inspection
At the office base we spent time looking at the people’s care plans, we also looked at staff records and various documents relating to the service’s quality assurance systems. We spoke with the deputy manager and the manager. On the second day we visited two people in the two supported living houses to get their views about the service and spoke with five support workers.
Updated
31 July 2019
About the service
St Anne's Community Service – South Kirklees is an individualised service providing care and support to people with physical and/or learning disabilities, within their own home or in one of two supported living houses. At the time of the inspection the service was providing personal care to five people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People told us they felt safe and happy. Staff had a good understanding of how to safeguard adults from abuse and who to contact if they suspected any abuse had taken place.
Risk assessments were individualised and minimised risk whilst promoting independence. Staff were trained and competent to administer medicines.
Staff felt supported with an induction and role specific training, which ensured they had the knowledge and skills to support people. Meals were planned around the people’s individual tastes and preferences.
People received a good level of support to lead a fulfilling life. They were supported to maintain good health and had access to healthcare professionals and services.
People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Staff were caring and supported the people in a way that maintained their dignity, privacy, independence and cultural heritage.
People experienced person centred care and engaged in social and leisure activities which they chose and enjoyed.
People were supported to get involved on the running of their houses and the service overall. They were supported to share their views though meetings and surveys.
The registered provider had good systems of governance in place to drive improvements to the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: At the last inspection the service was rated good and remained good at this inspection (last report published 15 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.