6, 10 February 2014
During a routine inspection
The service had an effective recruitment and selection procedure in place and carried out relevant checks when recruiting staff.
People's personal records were accurate, fit for purpose and held securely. Staff records were kept in an appropriate form.
We found the provider had an effective system to regularly assess and monitor the quality of service that people receive.
We spoke with four relatives who told us 'Everything goes like clockwork' and 'The members of staff have become friends' another relative said 'I am exceptionally happy with the service they provide'.