23 February 2012
During a routine inspection
Home. They all confirmed that their privacy and dignity was maintained at all times. People also said that they were able to make day to day decisions such as what time they got up and how and where they spent their time. People gave us examples of when their choices had been respected, for example if they wanted an alternative to the food on offer on the daily menu.
People said that they had no concerns about how their personal care needs were met. People said that if they were unwell then staff would contact a doctor for them. People said staff were available when they needed them and knew what care they required.
People told us that lots of entertainment was provided by the part-time activities co-ordinator. A game of bingo was in progress during our inspection.
People said that they felt staff were available whenever they needed assistance. They also said that staff were very pleasant but were very busy. People told us that call bells were promptly answered.
People told us about meetings that are held to discuss activities, menus and other things. People said that if they had any concerns or complaints they would raise these.
To help us understand the experience of people using the service, we used our Short Observation Framework for Inspection tool (SOFI). This allowed us to spend time watching what was going on in a service and to record how people spend their time, the support they got and whether or not they had positive experiences. Using this, we found that staff had the necessary time and skills to care for people well.
We also spoke with other professionals involved in the care of people. They stated that they had no concerns about how people's health and care needs were met.