14 February 2014
During a routine inspection
A person using the service told us, 'When I first came out of hospital I couldn't cope. I needed all of them [care staff] and they have given me the confidence to carry on.' Another person said, 'They [the care staff] are wonderful ground staff and part of my daily life.' Another person using the service said, 'I can find no problems with them at all'.
Not all of the people we spoke with were complimentary about the service, but these comments were very much in the minority. One partner of a service user said, 'I never know when they are coming. They do send out a [staff] rota of who should be coming but that's not always accurate.' People that made derogatory comments were contacted again by the Inspector. All those contacted were satisfied they had raised their concerns directly with the staff at the office, and were satisfied with the service. Another said, 'They are friendly and we have a laugh. It really bucks up [named person] when they are here. Without doubt I get value for money.'
People confirmed that they had been involved in decisions about their care and that care staff had treated them with respect.
We found that care plans are in place, and included risk assessments, and we found that people felt safe whilst being visited by staff.
We found the provider contacted people using the service, to ensure they were happy with the quality of the service.