Background to this inspection
Updated
11 February 2015
The inspection team consisted of an inspection manager and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We analysed all the information we held about the provider prior to the inspection. This included information we requested from the provider in the provider information return (PIR). This document was completed by the provider and gave us information about how they were meeting the five questions.
We also spoke with commissioners of the service, looked at records in relation to quality assurance, recruitment and six people’s care records
We spoke with six staff, seven people who used the service and two relatives and the registered manager of the service. We also used information from questionnaires that were sent to people prior to the inspection.
Updated
11 February 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.
This was an announced inspection. We gave the provider 48 hours notice of our intention to inspect. We last inspected this service 30 January 2014. The provider was meeting all the requirements of the law at that time.
The provider is registered to provide both personal and nursing care. At the time of our inspection no one using the service was receiving nursing care.
There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People who used the service were kept safe because staff understood how to do this. They recognised what abuse was and what action to take should it happen.
Staff supported to maintain their independence in their own homes or by going out into the community. The service was flexible enough to provide staff to meet people’s changing needs.
Staff had the training and support to enable them to develop their knowledge and skills in order to carry out their roles.
The management team were approachable and asked the views of people who used the service in order to improve.