OSJCT Marden Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s independence was promoted, and people were encouraged to do what they could for themselves.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff demonstrated a good understanding of people's needs, including the support they needed to maximise their independence. Staff were aware of communication systems people used. Staff understood ways to support people to maintain choice and control and how people's capacity may impact on this.

People's care records and care plans demonstrated they were involved in decisions about their care. Plans included ways staff should support people to maximise their independence.

People told us they had choice and control over what they did, were able to have visitors and were able to take part in activities they enjoyed. People told us they were able to take part in community events and keep in contact with friends and family. Visitors told us they were made to feel welcome in the service.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.