Updated 14 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one adult social care inspector and an expert by experience. An expert by experience is a person who has experience of using or caring for someone who uses this type of service. Their area of expertise was in older people living with dementia.
Service and service type: St. Wilfrid’s Priory is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This inspection was unannounced.
What we did:
Prior to the inspection we reviewed all information we held about the home, such as details about incidents the provider must notify CQC about. We also reviewed the Provider Information Return. Providers are required to complete this document with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection, we spoke with ten people who used the service, to ask about their experience of the care provided and eight visiting family members. We observed staff providing support to people in the communal areas of the service. This was so we could understand people's experiences. By observing the care received, we could determine whether or not they were comfortable with the support they were provided with. We looked at four people’s care records and at their medicine records.
We spoke with the registered manager, Head of Care and five staff members. We also spoke to one relative. We looked at the staff members files around staff recruitment, supervision, appraisal and staff training records. We also looked at quality monitoring records relating to the management of the service. We sought feedback from commissioners, and health and social care professionals who worked with staff at the home and received a response from one of them.