- Independent doctor
Light Touch Clinic
Report from 9 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 14 November 2024. We carried out this assessment to follow up on a breach of regulation identified at our previous inspection in December 2022. Whilst the December 2022 inspection rated the service as ‘Good’ overall, the safe key question was rated ‘Requires Improvement’. We assessed all 8 quality statements across the safe key question. We have scored each of these quality statements, the service retains the overall rating of ‘Good’ and the rating for the safe key question has improved to ‘Good’. We found improvements had been made in relation to managing medical emergencies and managing medicines, specifically the cold chain and storage of medicines.
People's experience of this service
The provider encouraged and valued feedback from patients who used the service. This included regular patient surveys which focused on different elements of the regulated treatments. The survey results and general feedback that we have reviewed, showed that overall patient experience of the service was positive. For example, all survey respondents indicated high levels of satisfaction, effective outcomes and all confirmed they had received information at all stages of treatment including aftercare. In the previous 12 months the Care Quality Commission (CQC) received no feedback from patients using this service.