18 October and 13 November 2012
During a routine inspection
We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with respect and courtesy. One person said, "They always ask me my opinion and explain what is happening."
People told us they were well cared for. One person said, "The care team are excellent,nothing is too much trouble." We found that care was planned and delivered in a way that ensured people's safety and welfare.
Staff received professional development and people told us staff were well trained. One person said, "I am totally satisfied with the care team, they do a very good job."
We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received. Recent comments included:" All the ladies were very pleasant and most helpful."
"I enjoyed having the team when I came out of hospital; I found them all very helpful and friendly."
"An extremely good service given by professional, compassionate people."
"This service has been a great help to me. The staff are lovely, nothing is too much trouble."