Background to this inspection
Updated
20 August 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 13 July 2016. The inspection was unannounced.
The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of caring for someone who uses this type of service. Our expert had experience of caring for people living with a learning disability including those on the autistic spectrum.
We were unable to hold conversations with people using the service. We relied on observations of a person; their facial expressions, gestures and interaction with staff. We spoke with the registered manager and the services administration manager. We spoke with relatives of three people who used the service. We looked at the care records of two people who used the service, information about training that staff received two staff recruitment files and documentation from the provider’s quality monitoring processes.
We spoke with the local authority that funded some of the care of people using the service. We contacted Healthwatch Leicestershire who are the local consumer champion for people using adult social care services to see if they had concerns about the service.
Updated
20 August 2016
This inspection took place on 13 July 2016 and was unannounced.
Jubilee Villa Limited provides accommodation, care and support for up to five people with a learning disability. It is situated in Barwell near Hinckley in Leicestershire. On the day of our inspection one person was at the home and four were out participating in day long activities in the community.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff understood and put into practice the provider’s procedures for safeguarding people from abuse and avoidable harm. They advised people using the service about how to keep safe in the home and when they were out enjoying activities. The provider had enough suitably skilled staff to be able to meet the needs of people using the service. The provider had effective arrangements for the safe management of medicines. People received their medicines at the right times.
People using the service were supported by staff who had received relevant and appropriate training and support from the management team. This included training about how to communicate effectively with people using signs, gestures and objects. Staff understood the needs of people they supported. Senior staff understood the relevance to their work of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.
Staff supported people with their nutritional needs by providing information about balanced diets and healthy eating. People were supported to access health services, including specialist health services, when they needed to. Staff acted on instructions and advice from health professionals to ensure the healthcare needs of people using the service were met.
Staff were considerate and caring. People were able to enjoy a variety of meaningful activities that reflected their hobbies and interests. People were supported by staff who understood their needs. People had limited involvement in decisions about the planning and delivery of their care, but their representatives were involved. Staff respected people’s privacy and dignity.
People’s plans of care were centred on their specific needs. Those plans included detailed information for staff about how they should support people. Relatives and representatives had access to a complaints procedure.
The provider had aims and objectives that were displayed to staff and relatives of people using the service. They had effective procedures for monitoring and assessing the quality of service.
When we arrived for our inspection that the rating from our last inspection was not displayed. After we discussed this a poster with the ratings was placed on display beside the visitor's signing-in book.