Background to this inspection
Updated
2 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 9 February 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
2 March 2022
About the service: Oxford house is a residential care home that provides personal care for up to 24 older people. At the time of the inspection 22 people were living in the service.
People’s experience of using this service: People told us they felt safe and staff knew how to raise any concerns. Risks were managed, and good infection control practices were in place. Medicines were managed safely.
Where relevant, consent was recorded in people’s records. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff had received training that supported their role. A positive meal time experience was observed. Evidence of the involvement of professionals was recorded.
People were happy with the care they received. Staff were seen treating people with dignity, respect and their diverse needs considered. Staff delivered care to people in privacy. Records identified pre-admission assessments had been completed. A new electronic system was in place for care planning and risk assessments. A range of activities were provided to people.
Systems were in place to record and act on complaints. Audits were being undertaken. The registered manager confirmed actions taken would be recorded as completed. We received positive feedback about the registered manager and senior team. The registered manager demonstrated their understanding of the operation and management of the service.
Rating at last inspection: Good (21 October 2016).
Why we inspected: This was a scheduled inspection based on the previous ratings.
Follow up: The service will be re-inspected as per our inspection programme. We will continue to monitor any information we receive about the service. We may bring the next inspection forward if we receive any concerning information.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk