Background to this inspection
Updated
7 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Woodlands Residential Home for Ladies is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the home since the last inspection. We sought feedback from the local authority and professionals who work with the home. We used all this information to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We observed the care and support provided and the interaction between people and staff throughout our inspection. We spoke with six people who used the service and one visiting relative about their experience of the care provided. We spoke with the registered manager and six members of staff from the care and domestic teams.
We reviewed a range of records. This included seven people’s care records and ten medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including audits, polices and systems were reviewed.
After the inspection
We received information requested as part of the inspection and electronic feedback from four relatives and two professionals involved with the home.
Updated
7 December 2019
About the service:
Woodlands Residential Home for Ladies provides accommodation, care and support for up to 23 women. The home is arranged over two floors and at the time of the inspection there were 14 people living in the home.
People’s experience of using this service and what we found
People were treated with kindness, respect and compassion and their privacy and dignity respected. People and their relatives described positive relationships with the staff and management team. People were encouraged and enabled to pursue their hobbies and participate in activities of their choice. There was a welcoming atmosphere in the home.
Staff demonstrated an understanding of people’s individual needs and how to meet them. They were aware of risks to people’s safety and knew how to respond appropriately through safeguarding processes. People had access to healthcare services and appropriate referrals made when their needs changed. People’s care records were personalised, and informed staff of the care and support required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
Staff deployment and organisation across the home was effectively managed. Staff were safely recruited, felt supported by the registered manager and enjoyed their job. The training was relevant to meet people’s needs and they were encouraged to professionally develop. The home was clean and hygienic throughout and safe management of medicines was in place.
An extensive programme of building works was underway to improve the environment for the people who lived there. This was being effectively managed to minimise disruption to the home. A formal complaints process was in place. Feedback from people, relatives and the staff were sought, and opportunities taken to improve the home.
There was visible leadership in the home. The registered manager and provider had good oversight of the home. They were committed to providing person-centred care that focused on each individual and enhanced their life. People knew them and were comfortable speaking to them.
Quality assurance and risk management systems to independently identify issues or to improve the home were in place which supported effective governance and oversight arrangements. The registered manager and provider used formal and informal ways to gather people’s feedback and used this to develop the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 13 April 2013).
Why we inspected
This was a planned inspection based on the previous rating.