14 May 2013
During a routine inspection
During our inspection we contacted the Blackpool contracts monitoring team. They told us they currently had no concerns with the service being provided by the home.
During our inspection we contacted the Blackpool contracts monitoring team. They told us they currently had no concerns with the service being provided by the home.
'We received a visit from the agency before they started to care for mum. We had a very thorough assessment and discussed mums needs in detail. We were all very involved as a family and this helped to reassure me mum was going to be in safe hands'.
'We are always contacted immediately if mums carers have any concerns about her welfare whenever they visit. We attend the meetings when they review her care and they listen to what we have to say'.
'Very happy with this agency the staff and management are absolutely fantastic. We had a very poor experience with another agency which was badly run and I was very concerned about the service provided. This agency was recommended to us and they haven't disappointed. Mum has her dignity back. I wouldn't hesitate to recommend them to anyone'.
'Very happy with our carers. They do a brilliant job and we would be lost without them. We have the same group of carers who are very competent and understand the support we require for mum. They do a great job'.
'My carers are very kind and patient with me".
'We have the same group of carers who are polite and kind. They are very reliable and have never let us down'.
'I find my carers extremely helpful and willing to go the extra mile to help me'.
'Without the support of the agency mum would probably be in a home. We are so grateful that they treat her with such kindness and dignity. We cannot praise the service they provide high enough'.