12 March 2013
During an inspection looking at part of the service
We also received a small number of comments. There was a comment that staff petrol allowances were not adequate. This caused a high staff turnover. The manager stated he was considering this issue at present. There was another comment that staff meetings were not held regularly. The manager said this would be followed up. One person said that a suggestion box at the office would be helpful. Manager stated he would look at this provision. There was a comment that staff were not always praised for the good word they had carried down. The manager said he was surprised by this, but would consider whether anything else needed to be done.
At the last inspection we found that the service was still not compliant with checking whether prospective staff were suitable to be employed to provide care. This meant that people receiving care were not fully protected from unsuitable staff. We found that the service was now compliant with this standard.
We received information from various sources since the last inspection, so we followed up these issues. We found that care was not fully sufficient to meet people's needs.