7 January 2014
During a themed inspection looking at Dementia Services
Everyone told us that they were happy with the care and support they received. Comments included, 'I like it, thank you it's very nice', 'They let you get on with things here and it's really good', 'They really like us, you can tell they want to make us happy' and 'I've no complaints I've got everything I could wish for".
Staff demonstrated a strong commitment to support people with dementia with their emotional and psychological needs. We saw staff worked hard to ensure the personal care needs of people were met. They also ensured they spent time socialising with people to build relationships and trust. One member of staff told us, "It's really important to know about people and if they show behaviour that challenges there's always a reason behind it. It could be the environment, abuse, neglect, wanting to go home and it's how you then deal with it that's important. Everyone's different and all have different needs". Another said, 'I want to brighten up the environment and there are about eight or nine people who join in all the activities but I'm trying to give others one to one time. I've asked relatives to provide us with life histories and photographs so we can really talk to residents and know about them. The more I know about individuals the better!"
People also told us that they were happy with the support they received from the home to access healthcare professionals.
We saw there were some systems for monitoring the quality of services provided by the home and the manager demonstrated a commitment to making improvements to the quality of service provided to people.