26 January 2015
During a routine inspection
The inspection took place on 26 January 2015 as part of our national programme of comprehensive inspections.
The practice provides primary dental care for NHS and private patients. The practice team includes three dentists supported by two full-time and one trainee dental nurse. There is an operations manager who also works on reception.
Prior to our inspection we left some CQC comment cards for patients to complete about their experience of the practice. We reviewed the 26 that had been completed and found that patients had made positive comments about the practice. The majority of the comments made by patients reflected that they found the services provided to be excellent or very good.
The practice also maintained a compliments book at reception. This contained many positive comments from satisfied patients.
The patient survey carried out in September 2014, completed by 16 patients, reflected that 100% of the patients surveyed were satisfied with the services offered at the practice and the care and treatment provided by the staff working there.
The premises, equipment and infection control procedures followed published guidance. Staff were kind and caring and treated patients with dignity and respect.
We found that staff training met the needs of patients and they treated them with dignity and respect. The practice was had a clear management structure and staff were aware of their responsibilities. The practice sought feedback from both patients and staff to identify areas for improvement.