Rutland House Nursing Home

Rutland House Nursing Home is a residential care home registered to provide personal and nursing care for up to 18 people living with dementia, mental health conditions, physical disabilities or sensory impairments. The service is set across two floors. There were 14 people living at the service at the time of the inspection.

People’s experience of using this service and what we found

People and their relatives told us staff were kind and caring towards them and they felt safe living at the service. There were sufficient staff to support people with their needs and staffing levels were regularly reviewed. Staff were aware of risks related to people’s care and how to support people whilst helping to maintain their independence. Staff knew how to whistle blow and raise concerns should they need to.

People’s medicines were managed safely. People told us they had regular access to healthcare professionals. Care records we reviewed and healthcare professionals confirmed this.

Safety checks of the premises and fire safety checks were undertaken and there were plans in place in the event of an emergency evacuation. Staff had completed individual personal emergency evacuation plans for people.

Staff had received regular training and supervisions in order to perform their roles effectively. Staff were supported in their progression and supervisions gave them the opportunity to discuss achievements, performance and future training opportunities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Care records were person-centred and included information on risks associated with people’s care.

People were provided with a range of activities which included group activities and one-to-one activities. Staff had considered the risk of social isolation and people confirmed that they were able to partake in activities but that their wishes were respected should they choose not to participate.

There were systems in place to monitor the quality of the care provided. People, their relatives and staff told us they knew how to complain and felt that the manager would listen to their concerns. They told us that they were regularly given the opportunity to feed back on the service and attend meetings.

People, their relatives and staff told us that there was a positive atmosphere at the service which actively involved them. They told us that the service was managed effectively and spoke highly of the registered manager and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 April 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service and based on the date it first registered with the Care Quality Commission.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.