Archived: Sandwell Community Caring Trust - 74 Church Hill

We saw good interactions between people who lived there and staff. We observed that people were at ease in the company of staff. One relative told us, "I'm very happy with the care and staff.'

We found that people were asked to give their consent before support was given. This meant that staff acted in accordance with people's wishes to ensure that people received care and support the way they like.

We saw that people's care needs were assessed and clearly identified so that their health and wellbeing was promoted and met. One relative said, 'Staff look after people very well.'

We found that people were given their medicines as they had been prescribed by their doctor to ensure their health and wellbeing.

We saw that the provider had robust recruitment systems in place so that only staff suitable to work with vulnerable people were employed.

We found that appropriate records were in place that had accurate information which fully reflected people's care needs and was accessible to staff when needed.

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We found that people were able to express their views as far as they were able to do so. When speaking with staff they were able to tell us what other methods were used so people made choices about their care. One relative told us, 'He is well looked after, he knows what he wants and staff know how to communicate with him so he is able to choose wants he wants to do'.

We saw that people were relaxed in their environment and that systems were in place to keep people safe from harm.

Staff received a range of training so that they had up to date knowledge and skills in order to support the people who lived in the home.

The provider monitored the quality of service that people received through regular reviews of people's care and sought the views of relatives and other healthcare professionals. The provider improved the service by taking account of complaints and lessons learnt from adverse events.