5 June 2023
During an inspection looking at part of the service
Grays Court is a 87 bedded residential service located in the town of Grays. The service provides accommodation, personal care and nursing care for older people and people living with dementia. The service is split over 2 floors, with the nursing and dementia units on the ground floor and 2 residential units on the first floor. At the time of our inspection there were 75 people using the service.
People’s experience of using this service and what we found
We received positive feedback about the service. A relative told us, "Staff are excellent. They have genuine concern for the residents well being. The manager is approachable, and I have no concerns."
Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People were cared for and supported by staff who had received appropriate training. There were systems in place to minimise the risk of infections. There were safe medicine procedures for staff to follow.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests; the policies and systems in the service supported this practice.
Staff understood how to raise concerns and knew what to do to safeguard people. Effective arrangements were in place to ensure recruitment checks on staff were safe.
The provider had monitoring systems to ensure they provided good care and these were kept under regular review.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (Published 17 February 2022).
Why we inspected
We received concerns in relation to the management of consent to care and people's healthcare needs. As a result, we undertook a focused inspection to review the key questions of safe, effective, and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.