25 July 2013
During a routine inspection
We spoke with seven staff and members of the senior management team of the organisation. All staff told us how much they enjoyed working with the people they supported. They all commented on the high level of support and training they had received to enable them to do their job.
We found people were involved in their support plans and one person told us "I would tell staff if I wanted to do something different." Staff told us they ensured dignity for people by knocking on doors, asking people what they wanted to do and encouraging people to be as independent as possible. One person told us "I choose what I want for my dinner."
All the people we spoke with said they would speak out to staff or the manager if they felt they were not safe. All of the staff we spoke with had received safeguarding training and identified what they would do if they had concerns.
Staff told us how well supported they felt by their line manager and the registered manager. We saw, in staff files, supervisions were occurring regularly and were well documented. An appraisal was held annually for all staff.