We carried out a review of the data available to us about Yourlife (Thatcham) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Thatcham), you can give feedback on this service.
Yourlife (Thatcham) is a domiciliary care agency providing personal care to people living within a retirement village. The service provides support to older adults who may also suffer from physical disability, sensory impairment or dementia. At the time of our inspection there were 6 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives told us they felt safe using the service. Effective systems were in place to ensure peoples’ safety. Recruitment processes ensured suitability of staff for their roles. There were enough staff to meet peoples’ needs, and staff were knowledgeable about their role in keeping people safe from harm. Risk assessments were comprehensive and reviewed regularly. There were robust systems in place to ensure safe medicine administration.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in their care planning and were supported to maintain their independence.
Feedback from people and relatives was unanimously positive. People told us staff were caring, kind, compassionate and friendly. One person told us, “they treat us like family.” Staff we spoke to were passionate about their roles. One staff member told us, “I honestly enjoy going to work every day and making people smile and I am proud to be a part of the team.”
People and their relatives said they felt listened to and were comfortable raising concerns. People’s communication needs were assessed, and care plans included detailed descriptions of their communication requirements.
All feedback about the registered manager was positive. The registered manager had good oversight of the service and was supported by the area manager. The registered manager and staff knew people well, and demonstrated a shared sense of respect for each other, and the people they supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 June 2022 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection as a newly registered service. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.