We spent the most part our visit talking with people and observing their interaction with staff and other people using the service. People told us the staff were "extremely nice". They said staff knew their needs and they felt they were treated with respect and dignity. People told us they attended monthly residents' meetings in which they talked about meals and the home. This indicated to us that people using the service were involved in their care and treatment.People told us they were well looked after and, therefore, satisfied with their care. A person told us they had found the home to be "excellent" and had decided to continue to live here. Another person said the home was "like a hotel" and "staff treated [people] with manners".
From observations it was evident that people's cultural, dietary and religious needs were being met by the home. We observed and talked to a spiritual leader who confirmed they had been visiting the home almost daily for over twenty years to ensure that people's dietary and spiritual needs were met.
People confirmed that they had been involved in their care plans and had met with their keyworkers. From discussions with people and their files we noted that people received appropriate health checks from relevant health and social care professionals. We saw people had the necessary equipment such as wheelchairs, walking frames, and passenger lifts to access communal areas within the home.
People using the service indicated that they felt safe and trusted the staff. They said the staff were kind and "they never have been rude to anybody". A person said: "Staff couldn't be better" and the home was nice. We observed staff were around to respond to people's needs and make sure that they were safe. Visitors told us they had confidence in the staff to make sure people using the service were safe and were protected from abuse.
We observed good interaction between people using the service and staff. We saw staff saw sitting by people's side when supporting them with their meals. This indicated that staff treated people with respect and met their needs.
People were positive about the quality of care they received at the home. A person said "the home was like a hotel" and they were satisfied with their care. We noted that people were asked by a member of staff after every meal to comment how they felt about the food. We checked the records of people's comments and found out that people were able to influence the quality and type of meals provided at the home.