Updated 13 August 2014
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process under Wave 1.
The inspection team consisted of an Inspector and an Expert by Experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The Inspector visited the service on 19 May 2014 and met with the agency’s registered manager. The Inspector also spoke with two care workers, looked at care plans for five people using the service, four staff records and other records kept by the provider. The Expert by Experience carried out phone interviews with 12 people using the service.
Before this inspection we reviewed all of the information we held about the provider. Prior to this visit the service was last inspected by the Care Quality Commission in November 2013 and at the time was meeting all national standards covered during the inspection.
After the inspection we received additional information from the manager that we used in the report.