Archived: Clore Manor

Updated 20 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook a focused inspection of Clore Manor on 3 October 2017. This inspection was completed to check that improvements to meet legal requirements planned by the provider after our comprehensive inspection on 20 June 2017 had been made.

We inspected the service against one of the five questions we ask about services: is the service safe? This is because the service was not meeting legal requirements in relation to the question safe.

The inspection was undertaken by one Care Quality Commission pharmacist inspector.

Before our inspection we reviewed the information we held about the home, this included the provider’s action plan, which set out the action they would take to meet legal requirements.

At the visit to the home we spoke with the registered manager,two care managers,three team leaders,and one visiting health care professional. We checked medicines storage, medicines administration record (MAR) charts,and medicines supplies for 21 people.

Updated 20 October 2017

We carried out an unannounced comprehensive inspection of this service on 20 June 2017 at which one breach of legal requirements was found. The registered provider did not manage medicines safely.

After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to the breach.

We undertook a focused inspection on 3 October 2017 to check that they had followed their plan and met legal requirements.

This report only covers our findings in relation to this topic. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Clore Manor on our website at www.cqc.org.uk.

Clore Manor is registered to provide residential care to a maximum of 72 older people including people with dementia. The home is split into 3 units. It is run by Jewish Care.

The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At our focused inspection on 3 October 2017 we judged that the provider had made improvements in medicine management and had now met legal requirements