28 February 2014
During a routine inspection
We met and spoke to the six people who used the service, spoke to staff about the care given and looked at the care records of three people who lived in the home. We looked at other records and observed staff working with people. We also spoke with the registered manager and four visiting relatives.
We saw staff speak to people in a way that demonstrated a good understanding of people's choices and preferences. We saw that the staff had a good understanding of people's individual needs and that they respected people's privacy and dignity.
During our visit to the home we saw sufficient staff on duty to meet the needs of people living in the home. We found that staff received the training they required to carry out their roles.
We saw that medication was administered by suitably trained staff. People were not always protected against the risks associated with medicines because the records staff completed did not protect people from harm.
We saw that Pendeen Residential Home held all records securely to protect people's confidentiality.
One relative said, 'I have never had any concerns about how X (their relative) is cared for'.