We carried out a review of the data available to us about Angels Private Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Angels Private Home Care, you can give feedback on this service.
Angels Private Homecare Services is a domiciliary care service, which provides care and support to people living in their own homes. The service provides support to older adults. At the time of our inspection there were 10 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People using the services of Angels Private Homecare Services benefited from a service which was safe, effective, caring, responsive and well-led.
People were protected from the risk of harm and abuse. Clear policies and procedures were in place and staff had received training and felt confident to raise any concerns they had. Staff were recruited to ensure they were safe to work with people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by the same staff team, meaning people were cared for by staff who knew their needs and preferences well. People had a say in which staff they wanted to support them.
People were supported and empowered by staff to live independently in their own homes, and were supported to express their wishes on how they wanted to be cared for and supported.
People and their relatives were very complimentary regarding the supportive and caring nature of the staff team. Staff went out of their way to build up close supportive relationships with the people they supported, which were based on trust and the promotion of people's independence.
Management and staff displayed a clear vision and applied consistent values in the provision of high-quality care and support which was as individual as the person receiving it.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 14 March 2022 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about staff training. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the effective sections of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.