15 November 2012
During an inspection in response to concerns
Whilst people were satisfied with their care and told us they had a good relationship with the staff, we found shortfalls in the care planning process. This meant staff were not provided with up to date information about how best to meet people's needs.
We have a written agreement in place with the provider not to admit new people to the home due to the poor standards of some parts of the premises. All people were accommodated on the ground floor and floors one and two had been left unoccupied. The facilities on floors one and two were unsuitable for the accommodation of people. Bedrooms occupied on the ground floor and the communal facilities were satisfactory, although unoccupied rooms on the ground floor were below the expected standard. We also found the call system was not working in several areas in the home including the main bathroom areas, which placed people using these facilities at risk of harm.
Although there were systems in place to monitor the quality of the service, these were not always effective in monitoring and assessing the ongoing quality of the service.