Horton House Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff encouraged people to make choices about their care. People's independence was promoted to help them retain their daily living skills and improve their well-being.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People confirmed staff supported them to make choices about their daily and long-term care needs. Through staff encouragement and relevant equipment people were supported to maximise their independence. People told us they were supported to take part in activities and maintain contact with their family and friends. During our assessment, we observed people were fully engaged and enjoying the activities offered to them. Staff were aware of those who needed support to make choices and express their preferences around activities, food and drink decisions.

The provider promoted a culture which encouraged people’s independence and to have choice and control over their own care, treatment and wellbeing. Systems were in place to capture people’s views and experiences about the care they received such as resident meetings and individual care reviews. This enabled the provider to consider how people were supported to ensure people’s rights and choices were being maintained.

Staff and the registered manager provided examples of how they supported people to regain or maintain their levels of independence such as the use of specialised equipment.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.